Terms and Conditions.
Welcome to the Healthcare Revolution Staffing LTD website.
These Terms and Conditions govern access to and use of healthcarerevolutionstaffing.co.uk together with any website features, candidate areas, online forms, portals, mobile applications or other digital services that Healthcare Revolution Staffing LTD may make available from time to time.
Healthcare Revolution Staffing LTD (“Healthcare Revolution Staffing”, “we”, “us” or “our”) provides healthcare staffing and recruitment services to care providers and healthcare organisations across the United Kingdom. We focus on supplying dependable, appropriately trained, and compliance-checked professionals who can support safe, consistent, and compassionate care.
By accessing or using our website, you confirm that you have read and understood these Terms and agree to comply with them. If you do not agree, you should stop using the website.
These Terms should be read alongside our Privacy Policy, Cookie Policy and any additional terms that apply to a particular service. We may update these Terms from time to time, and we will publish the current version on our website.
1. About Healthcare Revolution Staffing
Healthcare Revolution Staffing LTD is a UK healthcare staffing business supporting care providers with temporary and flexible staffing. Our services include Registered General Nurses, Healthcare Assistants, Support Workers, Chefs and Kitchen Assistants, Domestic and Cleaning Staff, and other care-setting professionals.
Our service focuses on elderly care, nursing care, residential services, supported living, and other healthcare environments where continuity, safeguarding, reliability, and professional conduct are essential.
Contact details: Healthcare Revolution Staffing LTD, Avonmore, Granville Road, East Sussex, BN20 7HA, United Kingdom. Website: healthcarerevolutionstaffing.co.uk. Bookings email: bookings@healthcarerevolutionstaffing.co.uk. Telephone: +44 7917 494837, +44 7342 593775, +44 7460 311999.
2. Purpose of the Website
Our website provides information about our staffing services, opportunities to join our workforce, information for healthcare providers, candidate registration, staffing enquiries, contact facilities, shift or availability functions where provided, and access to other digital services we may introduce.
Submitting an enquiry, job application, candidate registration, request for staff or other form through the website does not, by itself, create a contract between you and Healthcare Revolution Staffing.
3. These Terms and Separate Contracts
These Terms apply to use of our public website and associated digital services. They do not replace any separate legally binding agreement between Healthcare Revolution Staffing and a temporary worker,
agency worker, employee, candidate, healthcare provider, care home, nursing home, supported-living provider, client, supplier, contractor or other business partner.
Candidates and temporary workers may be subject to separate Terms of Engagement, Key Information Documents, assignment confirmations, worker handbooks, policies, pay information, compliance requirements and individual assignment information. Clients may be subject to separate Terms of Business, rate agreements, booking conditions and cancellation arrangements.
Where a specific written agreement conflicts with these Terms in relation to a contractual staffing matter, the specific agreement will normally take priority for that matter.
4. Permitted Use of Our Website
You may use the website for lawful purposes connected with our services, including learning about Healthcare Revolution Staffing, requesting healthcare professionals, applying to join us, submitting availability, accessing candidate services and communicating with our team.
You must use the website reasonably, lawfully and in good faith. You must not deliberately use it in a way that may damage Healthcare Revolution Staffing, another user, a candidate, client, worker or third party.
5. Candidate Applications and Registration
Applying through the website does not guarantee acceptance onto our staffing register or approval for assignments.
Before we can approve a candidate for work, we may require proof of identity, right-to-work verification, employment history, references, DBS checks, professional registration checks, NMC verification where applicable, qualifications, mandatory training, competency assessment, safeguarding checks, occupational-health information where appropriate, and other role-specific compliance evidence.
We may refuse, pause, suspend or discontinue a candidate registration where appropriate requirements are not satisfied or where information raises a legitimate suitability, safety or compliance concern.
6. Accuracy of Information Provided to Us
Anyone providing information through our website or recruitment process must ensure that it is accurate, complete and not deliberately misleading.
Candidates must not falsify employment history, provide fraudulent qualifications, alter certificates dishonestly, misrepresent professional registration, provide false references, impersonate another person or knowingly provide misleading compliance information.
You must tell us promptly if information relevant to your registration or ability to work changes. Materially false or fraudulent information may result in rejection, suspension or termination of registration and, where appropriate, referral to a client, professional regulator or relevant authority.
7. Professional and Compliance Standards
Healthcare Revolution Staffing is built around the principle that temporary staffing should not mean reduced standards. Workers may be required to maintain appropriate professional registration, mandatory training, safeguarding knowledge, infection prevention and control training, right-to-work status, DBS status, qualifications and assignment-specific competencies.
Workers remain responsible for maintaining any professional registration, licence, qualification or competency required to perform their role. We may verify compliance information at registration and periodically thereafter.
8. Available Work and Assignments
Registration does not guarantee continuous work, a particular number of shifts, work at a specific provider or location, a minimum level of earnings or acceptance for a particular assignment.
Assignments depend on client demand, experience, qualifications, compliance status, location, availability, competencies, client requirements and suitability for a particular environment. Information about a possible shift or vacancy does not necessarily constitute a confirmed assignment.
9. Shift Confirmations
Where a worker accepts and confirms an assignment, they are expected to honour that commitment subject to their applicable Terms of Engagement and assignment information.
Healthcare settings depend on reliable staffing. Failure to attend a confirmed shift without appropriate notice can place significant pressure on the care provider, colleagues and vulnerable residents or service users. Workers must therefore notify Healthcare Revolution Staffing as soon as reasonably possible if circumstances prevent attendance.
Separate worker terms and policies may contain specific rules on cancellations, sickness, lateness, non-attendance, notice, conduct, and removal from assignments.
10. Client Staffing Requests
Healthcare providers may request staff through our website, telephone lines, email, WhatsApp or other approved channels. A request does not guarantee we can provide a particular worker or fill a particular shift.
We will make reasonable efforts to identify an appropriately qualified and compliant professional. A confirmed booking is subject to the applicable agreement between Healthcare Revolution Staffing and the client.
11. Changes and Cancellations
Healthcare staffing requirements can change. Assignments may therefore be amended or cancelled under applicable worker and client contractual arrangements.
We will seek to communicate relevant changes as promptly as reasonably possible. Separate Terms of Business or Terms of Engagement may address minimum notice, cancellation charges, worker payments, replacement staff and late changes.
12. Professional Conduct
Healthcare Revolution Staffing expects professional behaviour from candidates, workers, employees, clients, client representatives, suppliers, website users and everyone else interacting with our organisation.
All parties should communicate respectfully and professionally, including when discussing staffing pressures, complaints, cancellations, payment matters, performance issues or compliance concerns.
13. Zero Tolerance of Abuse, Harassment and Threatening Behaviour
ZERO TOLERANCE: Healthcare Revolution Staffing LTD will not tolerate abuse, threats, intimidation, harassment or mistreatment in any form.
We recognise that healthcare staffing can involve urgent, stressful or challenging situations. Stress, frustration or disagreement does not justify abusive behaviour.
This protection applies to our directors, managers, operations and recruitment teams, administrative staff, agency workers, nurses, Healthcare Assistants, Support Workers, candidates, clients, suppliers and other representatives.
Behaviour that is not acceptable
- Verbal abuse, aggressive shouting, swearing directed at another person or degrading personal
- Threats of violence, physical aggression, intimidation, bullying, coercive behaviour or
- Harassment, sexual harassment or unwanted sexual comments or
- Racist, sexist, religious, homophobic, transphobic, disability-related, nationality-related, age-related or other discriminatory abuse.
- Repeated hostile communications, malicious calls, abusive emails, threatening text or WhatsApp messages, or abusive social-media communications.
- Any other behaviour that could reasonably cause another person to feel threatened, harassed, humiliated, degraded or unsafe.
Where the rule applies
This rule applies face to face, during assignments, at client premises, at our offices, by telephone, email, SMS, WhatsApp, website, app, social media or any other communication channel connected with our services.
Action we may take
- End a telephone call or stop an abusive
- Restrict communication to a specific channel or named
- Block or suspend access to online
- Ask an individual to leave premises where
- Withdraw a worker from an assignment or decline to supply a particular
- Suspend or end a candidate registration where permitted by applicable
- Escalate the matter to client management or suspend services to a client where contractually and legally
- Report safeguarding concerns, serious threats or suspected criminal conduct to the appropriate authority, including the police where necessary.
- Take legal action where
Nothing in this clause prevents a person from raising a genuine complaint, disagreement, safeguarding concern or whistleblowing matter. We welcome legitimate concerns. The requirement is that concerns are raised without abuse, threats, intimidation or harassment.
14. Safeguarding
The safety and dignity of residents, service users and vulnerable people are fundamental to our work. No person may use our website or services to conceal a safeguarding concern, intimidate a person who has
reported a concern, deliberately provide false safeguarding information, interfere improperly with an investigation, encourage unsafe practice or facilitate abuse, neglect or exploitation.
Workers should report safeguarding concerns through the procedures that apply to their assignment and, where appropriate, to Healthcare Revolution Staffing. If there is an immediate safety risk, contact the relevant emergency or safeguarding authority without delay.
15. Resident, Patient and Service-User Information
Our public website should not be used as a general system for transmitting confidential medical or care records. Users should not send unnecessary identifiable resident, patient or service-user information through public forms, general enquiries or unsecured communication channels.
If sensitive information genuinely needs to be shared with us, use an appropriate secure method. Healthcare professionals remain responsible for complying with confidentiality obligations applicable to their profession and assignment.
16. Website Accounts and Digital Services
Where we provide candidate accounts, client portals, mobile applications or other digital services, users are responsible for protecting passwords and access credentials, keeping contact details current, preventing unauthorised use and notifying us promptly of suspected account compromise.
You must not use another person’s account without permission or falsely represent yourself as another individual. We may suspend an account where reasonably necessary for security, investigation, compliance or maintenance.
17. Mobile Applications and Software
Where Healthcare Revolution Staffing provides a mobile application, portal or downloadable software, additional licence terms may apply. Unless expressly permitted, you must not copy, reverse engineer, modify, reproduce, sell, redistribute, interfere with, circumvent security controls on or commercially exploit our software or digital services.
Third-party app-store or platform terms may also apply.
18. Acceptable Website Use
You must not knowingly use our website or systems to commit unlawful activity, transmit malware, attempt unauthorised access, compromise cybersecurity, overload systems deliberately, harvest personal information unlawfully, impersonate another person, commit fraud, distribute spam, transmit threatening or abusive communications, infringe another party’s rights or encourage unlawful behaviour.
We may restrict website access where reasonably necessary to protect users, workers, clients, third parties or our systems.
19. Intellectual Property
Unless otherwise stated, intellectual property rights in the Healthcare Revolution Staffing website and its original content belong to Healthcare Revolution Staffing LTD or are used by us with permission. This may include our branding, written copy, graphics, photographs, video, page designs, forms, downloads, illustrations, software and training material.
You may view and print reasonable portions for legitimate personal or internal business use connected with our services. Without appropriate permission, you must not republish substantial content, commercially exploit our materials, claim our work as your own, reproduce our branding, create misleading copies of our website or remove intellectual-property notices.
20. Trademarks and Branding
The Healthcare Revolution Staffing name, branding, and logos must not be used in a way that falsely suggests another organisation, person, service, or website is operated by, endorsed by, affiliated with, or authorised by Healthcare Revolution Staffing.
21. Third-Party Websites
Our website may contain links to independent websites, applications, social-media platforms, app stores or external services. We provide links for convenience and do not necessarily endorse or control the third party.
We are not responsible for the independent operation, availability, security, content or privacy practices of third-party websites. Users should review the terms and privacy information that apply to those services.
22. Website Information
We take reasonable care when preparing website information. However, website content is primarily general information and may change.
It should not be treated as individual medical, clinical, legal, immigration, tax, employment-law or regulatory advice. If you need specialist advice, consult an appropriately qualified professional or relevant authority.
23. CQC and Regulatory References
Healthcare Revolution Staffing designs its recruitment and compliance processes with the standards expected within regulated health and care environments in mind. Where our website refers to standards aligned with CQC-regulated services, this describes our approach to safety, safeguarding, training, effectiveness, responsiveness, compassion, accountability and professional conduct.
Such wording should not be interpreted as a representation that Healthcare Revolution Staffing itself carries on a regulated activity requiring CQC registration unless we expressly state that this is the case. Healthcare providers remain responsible for their own regulatory obligations.
24. Clinical and Professional Responsibility
Healthcare professionals remain individually responsible for working within their training, competence, scope of practice, professional registration, applicable professional standards, placement policies and legal requirements.
A worker must not undertake clinical duties for which they are not competent, authorised, or appropriately qualified.
25. Health and Safety
Healthcare Revolution Staffing expects clients and workers to cooperate in maintaining safe working environments. Clients should provide appropriate information about workplace risks, fire and emergency
procedures, infection-control requirements, manual handling, protective equipment, local policies and assignment-specific risks.
Workers must follow reasonable health and safety instructions applicable to the placement and raise concerns promptly.
26. Website Availability
We aim to keep our website and digital services available and functioning properly but do not guarantee uninterrupted access. Access may be affected by maintenance, updates, security requirements, technical problems, telecommunications failures, third-party outages or events outside our reasonable control.
We may change, remove or update website functionality where reasonably necessary.
27. Website Security
Although we take reasonable measures to protect our systems, no internet service can be guaranteed to be entirely secure or free from malicious software. Users are responsible for taking appropriate cybersecurity precautions on their own devices.
You must not deliberately introduce viruses, trojans, worms, ransomware, spyware or other harmful technology to our website or systems.
28. Limitation of Liability
Nothing in these Terms excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Subject to those protections and any separate contractual arrangements, Healthcare Revolution Staffing will not be responsible for losses arising solely from reliance on general website information, temporary website unavailability, third-party websites, unauthorised misuse of a user account, circumstances outside our reasonable control or use of the website in breach of these Terms.
Different liability provisions may apply under worker Terms of Engagement or client Terms of Business.
29. Business Users
If you use the website on behalf of a business, you confirm that you have authority to act for that organisation when submitting instructions, enquiries or staffing requests on its behalf.
Business users acknowledge that specific commercial arrangements will normally be governed by separate Terms of Business.
30. Privacy and Personal Information
Our collection and use of personal information is explained in our Privacy Policy. Candidates, workers and clients may also receive more specific privacy information relevant to their relationship with Healthcare Revolution Staffing.
31. Cookies
Our website may use cookies and similar technologies. Essential cookies may be necessary for the website to operate. Where required by law, we will use non-essential cookies only after obtaining appropriate consent.
Further information is available in our Cookie Policy and through our website cookie-management controls.
32. Complaints
We aim to resolve concerns professionally, fairly and promptly. If you are dissatisfied with our service, please get in touch with us and provide enough information for us to investigate.
No person will be disadvantaged merely for raising a genuine concern, complaint, whistleblowing matter or safeguarding issue in good faith. However, our zero-tolerance approach to abuse continues to apply throughout any complaints process. A complaint may be firm, critical or strongly worded without being abusive.
33. Suspension or Termination of Website Access
We may restrict or suspend access to parts of our website or digital services where reasonably necessary because of suspected fraud, cybersecurity concerns, misuse, abusive behaviour, harassment, breach of these Terms, investigation, legal requirements or protection of another person.
Where appropriate, we may also terminate an online account. Any separate contractual rights concerning workers or clients will continue to be governed by their relevant contractual documents.
34. Changes to Our Website
We may update content, add or remove services, modify functionality, change branding, introduce new digital features or make other reasonable changes to the website. Information shown in older versions or screenshots may no longer be current.
35. Changes to These Terms
We may amend these Terms to reflect changes in law, regulation, our services, technology, business operations, website functionality or security requirements. We will publish the current version on our website with its effective date.
36. Severability
If any part of these Terms is found by a competent authority to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed only to the minimum extent necessary. The remaining provisions will continue to apply.
37. No Waiver
If Healthcare Revolution Staffing delays in exercising a right under these Terms, that does not automatically mean the right has been waived.
38. Third-Party Rights
Unless expressly provided otherwise, a person who is not a party to these Terms does not have a right to enforce them under the Contracts (Rights of Third Parties) Act 1999.
39. Governing Law and Jurisdiction
The laws of England and Wales govern these Terms and any non-contractual dispute arising from use of our website. The courts of England and Wales will have jurisdiction, subject to any mandatory legal rights that apply.
40. Contact Us
Questions regarding these Terms and Conditions should be directed to Healthcare Revolution Staffing LTD, Avonmore, Granville Road, East Sussex, BN20 7HA, United Kingdom.
Website: healthcarerevolutionstaffing.co.uk | Email: bookings@healthcarerevolutionstaffing.co.uk | Telephone: +44 7917 494837, +44 7342 593775, +44 7460 311999.
Our Standard
A staffing gap should never become a gap in somebody’s care.
Healthcare Revolution Staffing expects the same principles in how people work with us as we expect from the professionals we place: respect, safety, reliability, accountability, and compassion.
Healthcare Revolution Staffing LTD reserves the right to protect its staff, workers, clients, candidates and professional relationships from abuse, harassment, threats and conduct inconsistent with these principles, subject always to applicable law and contractual obligations.